Loading... Please wait...

Customer Service

Shipping

We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.

When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.

Please also note that the shipping rates for the items we sell are weight-based. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.

Next day or 2nd day air orders need to be received by Noon (PST) for processing and shipping.

Please inspect merchandise upon delivery and report any damage or shortage within 3 days by email.  Any descrepancy or damages must be noted on freight bill and signed by driver at the time of delivery so trucking company will honor the claim.  We will not be responsible for any damage or loss if a freight bill does not note damage or shortage with signature from driver.

 

Returns Policy

You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.

 

Privacy

This is a secure site, your information, phone numbers and email addresses are for WinerySeals use only, we do not sell mailing lists to outside companies.

 

 



Recent Updates

Sign up for our newsletter